Specialists VOIP

Miami, United States

the role

Were looking for someone who possesses both a passion for technology and problem solving to take our most advanced customer-facing engineering team to new heights. You'll work on a team of people who are responsible for addressing and serving the technology needs for both internal and external customers. You will get to research some of our most challenging and complex puzzles involving VoIP network engineering, Linux server log data, AWS, MySQL databases, our API, CRM integrations, and more.

WHAT YOU WILL DO

  • Install, maintain, monitor, and update VoIP and telecom systems, servers and gateways.

  • Maintains VoIP system documentation including user guides, procedures, configurations and standards.

  • Create, automate, provision, and deploy Linux-based operating systems/applications rapidly and at a very large scale.

  • Ensure system stability, scalability, security, and performance.Create and maintain documentation surrounding our infrastructure.

  • Think out of the box and solve complex scaling challenges.

  • Provide engineering support to level 1 teams and answer emails from end users and system administrators with regards to the operation of Asterisk.

WHAT YOU MUST HAVE

  • Experience with Asterisk and/or other Voice over IP (VoIP) systems with a 400+ phone setup.

  • Understanding of principles of voice and data communications.

  • General telephony understanding and experience configuring various VoIP Phones.

  • Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies, and Call Center.

  • Bachelor's degree in IT/IS, Computer Science, Engineering or equivalent IT work experience.

  • Some experience/expertise in a Linux environment.

  • You excel under pressure in an energized environment.

  • You write good documentation for other team members to learn from.

  • Good diagnostic expertise including problem investigation, root-cause analysis, and resolution skills.                                                                                         

  • Make sure you have a good internet connection. An optimal desktop or laptop for the development of your activities in the position.

compensation & benefits

  • Competitive Salary

  • Working in a growing environment where your voice makes a difference!

  • Outstanding PTO and paid holiday

  • Annual training plan.

  • Referral Program

  • Commission and productivity bonuses.

  • Sick leave, and permit for study or training, prenatal, marriage.